Elevator Sneakers 10cm Hidden Height Increase - Black & White Skate Style High Platform Shoe -01

Return & Refund Policy

We strive for customer satisfaction at Ben's Choice. If you are not entirely satisfied with your purchase, we're here to help. Please review our policy on returns, refunds, and exchanges below. Return & Exchange Conditions:

Eligibility for returns and exchanges, and responsibility for associated costs, depend on the reason for the return:

Condition 1: Ben's Choice Responsibility We will cover the return postage fees and any replacement fees if your return is due to one of the following reasons. Please note that original shipping fees are generally non-refundable.

The product customization information does not match the details you provided, or there is an error in the customization performed by us.

The item has issues with open lines, broken/stained elements, or unclear picture rendering or lettering attributable to a manufacturing defect or our error. You received the wrong or a mismatched size compared to what you ordered. You received the wrong item, or the shipment was lost in transit (requires confirmation from the carrier). The item arrived damaged or is otherwise defective.

Condition 2: Customer Responsibility The customer is responsible for return postage fees and any postage fees for replacement items under the following circumstances:

You purchased the wrong item or chose the wrong size for the product yourself. The product is not suitable for your intended use (and is not defective). Personal reasons, including changing your mind, personal taste, etc.

Non-Refundable Items: The following types of items cannot be returned or refunded unless they fall under Condition 1 (e.g., arrived defective or wrong):

Customized Products: Items that have been personalized or made to order. (Exception: If the customization error was made by Ben's Choice as per Condition 1).

Consumable Products: Items that are used up, such as printer supplies (ink, toner), film, etc., especially if opened or used.

Return/Exchange Procedure:

Initiate Contact: To start a return or exchange, please email our customer service team first at service@benschoice.com. Please include your order number and a clear reason for the return/exchange, along with any supporting photos if applicable (e.g., for damage or errors).

Await Instructions: We will review your request and respond within 48 business hours with further instructions. Return Address: If your return is approved, we will provide the specific return shipping address in our email response. Please do not send returns before receiving confirmation and the correct address. Our administrative office is at 56 Little Birches, Sidcup, DA15 7LW, UK, but the return warehouse address may differ.

Ship the Item: Pack the item securely and ship it back according to the instructions provided. We recommend using a trackable shipping service.

Refund Processing:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.    Please allow up to 7 business days for the refund to appear in your account after we have processed the return.   

Order Cancellation Policy:

You may request to cancel your order before it has been shipped. To request a cancellation, please contact us immediately at service@benschoice.com . If the cancellation is approved before shipment, a 4.5% processing fee will be deducted from the refund amount to cover transaction costs.

Orders cannot be cancelled once they have been shipped. If you wish to return the item after shipment, please follow the Return/Exchange Procedure above.

Contact Us:

If you have any questions about our Return & Refund Policy, please contact us at service@benschoice.com . 

At Ben's Choice, we are committed to getting your order to you efficiently. Please read our shipping policy details below.

Order Processing Time: We aim to process and dispatch all orders within 1-3 business days (Monday to Friday, excluding public holidays) after the order is placed and payment is confirmed.

In the event that an item in your order is temporarily out of stock or experiences an unexpected delay in processing, we will contact you via email within this timeframe to inform you of the situation and discuss potential options (e.g., waiting for restock, choosing an alternative, or cancelling the item).

Shipping Origin: To best serve our global customers and manage inventory effectively, your order may be shipped from fulfillment centers located in either the United Kingdom (UK) or China. The specific origin will depend on stock availability and proximity to your delivery address.

Shipping Method, Costs & Delivery Time:

Shipping Method: We offer Standard Shipping for all orders. This is currently the only shipping method available. We ship to most destinations globally. Free Standard Shipping: We offer FREE standard worldwide shipping on all orders with a total value of $99.99 USD or more. Standard Shipping Fee: For orders totaling less than $99.90 USD, a flat-rate standard shipping fee of $9.99 USD will be applied at checkout.

Estimated Delivery Time: Once your order has been processed and dispatched, our standard shipping typically takes 0-10 business days for delivery. Please note that this is an estimated timeframe, and actual delivery times can vary based on your specific location, local customs processing, and carrier performance.

Shipping Delays: While we work closely with our shipping partners to ensure timely delivery, unforeseen circumstances (such as customs inspections, extreme weather events, or logistical backlogs) can occasionally cause delays beyond the estimated timeframe.

If we become aware of a significant delay impacting your shipment's progress, we will endeavour to contact you via email to provide an update.

Customs Duties, Taxes, and Fees:

Customs Duties/Tariffs: We want your shopping experience to be straightforward. Therefore, Ben's Choice will cover the cost of any customs duties or tariffs imposed by the destination country. You should not have to pay extra customs fees upon delivery.

VAT / Sales Tax: Please be aware that this policy regarding duties does not include Value Added Tax (VAT), Goods and Services Tax (GST), or other local sales taxes that may be applicable in your country or state. The customer is responsible for paying any applicable VAT, GST, or local sales taxes. These may be collected by the shipping carrier upon delivery or billed separately by your local customs authority.

Contact Us:

If you have any questions regarding our shipping policy or your order's shipment status, please feel free to contact us at service@benschoice.com.