Last Updated: August 20, 2025
1. Introduction
Welcome to Ben's Choice. This Privacy Policy explains how Ben's Choice (operated by ECHOVIBE LTD, "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at https://benschoice.com
(the "Site"), use our services, or make a purchase. By using our Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in a few different ways to provide and improve our service to you.
Information You Provide to Us:
Contact Information: Your name, shipping and billing address, email address, and phone number.
Order Information: Details about the products you purchase.
Account Information: If you create an account, your username and password.
Communications: Any information you provide when you contact our customer support.
Information We Collect Automatically:
Device Information: We automatically collect information about your device, including your IP address, browser type, time zone, and information about cookies installed on your device.
Usage Information: As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This is collected using technologies like "cookies," "log files," and "web beacons."
3. How We Use Your Information
We use the information we collect for various purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate With You: To respond to your inquiries, provide customer support, and send you information about your order.
For Marketing and Advertising: With your permission, to send you emails or texts about our new products, special offers, and other updates.
To Improve and Optimize Our Site: To analyze how our customers browse and interact with the Site, and to assess the success of our marketing campaigns.
For Security and Fraud Prevention: To screen our orders for potential risk or fraud.
4. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers to help us operate our business and provide services to you, such as:
Shopify: Our Site is powered by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.
Payment Processors: To process payments, such as Stripe, PayPal, or other providers. We do not store your full credit card information.
Shipping Carriers: To ship your orders, such as Royal Mail, FedEx, or others.
Marketing & Analytics Partners: To help us understand our customers and improve our services, such as Google Analytics.
5. Your Rights (GDPR & UK Data Protection)
If you are a resident of the United Kingdom or the European Economic Area, you have certain data protection rights:
The right to access, update, or delete the personal information we have on you.
The right of rectification.
The right to object to our processing of your personal data.
The right to data portability.
The right to withdraw consent at any time.
To exercise any of these rights, please contact us at service@benschoice.com.
6. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
ECHOVIBE LTD 56 LITTLE BIRCHES, SIDCUP, ENGLAND, UK DA15 7LW
Email: service@benschoice.com
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